City Centre Store

01752 673367

Plympton Store

01752 547765

Privacy Policy

You can trust More Than Mobility UK to ensure we keep your data safe because your privacy and security is extremely important to us. All information that you share with us will only be used with your permission and we will share with you all data held if you request that of us.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation. Under the General Data Protection Regulation GDPR (EU) 2016/679 it ensures you have the right on how and with whom your data is used and stored.
When you shop on this website, we will ask you to input and will collect Personal Information from you such as your name, email address, billing address, delivery address, telephone number, product selections, VAT relief, credit card or other payment information and a password. Alternatively if you request a brochure pack or general enquiry we will ask for relevant information to help process your enquiry.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). Please note we may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any personal information which you provide to us and any user information, from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  • Providing information about products and services
  • Dealing with your enquiries and requests
  • Processing and dispatching your orders
  • For statistical or survey purposes to improve this website and its services to you
  • To serve website content and advertisements to you
  • To send periodic marketing letters and emails.  The email address you provide for order processing may be used to send you information and updates in regards to your order, in addition to receiving occasional company news, updates, related product or service information, etc.  If you consent, we will notify you of products or special offers that may be of interest to you.
Note: if at any time you would like to unsubscribe from receiving future emails we include detailed unsubscription details at the bottom of each email. Alternatively you can contact us at and we will remove your data. When you create a shopping account while ordering online you will be given the option to receive information from More Than Mobility about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled to do so. In order to fulfil any orders we also will share relevant personal data with delivery, supplier and fulfilment partners (where appropriate) to ensure you receive our products and services.
Our ecommerce store is hosted by Shopify and they provide us the online e-commerce platform that allows us to sell our products and services to you. Your data is stored on a secure server behind a firewall.
Payment: if you choose a direct payment gateway to complete your purchase then Shopify or Paypal captures your payment / credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCS-DSS) to keep your data secure and safe. All direct payment gateway adhere to the standards as managed by the PCS Security Standards Council, which is a joint effort of brands like Visa, Mastercard, Amercian Express and Discover. PCS-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCS-DSS requirements and implement generally accepted industry standards.
Cookies: a cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to make your experience while shopping with us more enjoyable and to help identify you when you visit this website and to keep track of your browsing and e-commerce patterns.
Third Party Links: occasionally at our discretion, we may include or offer third party products or services on our website. These have separate and independent privacy policies. We therefore have no responsibility or liability for the content of these linked website. We recommend that you read their privacy policies so you can understand the manner in which your personal information maybe handled by these providers. Nonetheless we seek to protect the integrity of our website and welcome any feedback about these websites.
We reserve the right to modify this privacy policy at any time so please review it frequently. If we decide to change our privacy policy we will post these changes on this page and changes and clarifications will take affect immediately upon their posting. Please check back frequently to see any updates or changes to our privacy policy. If we make material changes to this policy, we will notify you here that is has been updated.
If our store is acquired or merged with another company, your information maybe transferred to the new owners so that we can continue to sell products to you.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information contact our Privacy Compliance Officer at or by mail to More Than Mobility part of MT Mobility Limited, 139 Cornwall Street, Plymouth PL1 1PA
More Than Mobility is a trading name of of MT Mobility Limited which is registered in England at 139 Cornwall Street, Plymouth PL1 1PA. Company No: 07051407 and VAT No: 974 8151 85
Updated: 27th July 2020

Who we are

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Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.